Why do interpersonal skills affect managerial performance? For example, suppose a manager of an organization does not have proper interpersonal skills. In that case, they might damage the relationship between clients and the company and even among its employees.
How interpersonal skills affect managerial performance? More than anyone in an organization, managers should work on their interpersonal communication skills to uphold and manage the company effectively.
Thus it can be conferred that having good interpersonal skills is very crucial for good managerial performance at any organization. This article will teach you how having great interpersonal skills affects your managerial performance. But before that, you need to understand what interpersonal skills are.
What Is Interpersonal Skill?
The word interpersonal literally means between two individuals as well as between a group of people. Thus, interpersonal skill is the ability to communicate with one another. Communication is not complete without proper comprehension. Having good interpersonal skills means communicating, understanding, and responding to one another in the correct manner.
You will notice that you need to use different tactics and behaviour to communicate with different people around you. For example, even in the office, you will communicate differently with your employees and in a different way with your boss and clients.
Interpersonal Skills That Every Manager Should Possess:
Interpersonal skills are required by every employee working in an organization. But, the managers are expected to have amazing interpersonal skills because they are the leader of the team of employees.
Still, they always have to make a final decision for the employees, which will impact them. This is one of the reasons that states ‘how interpersonal skills affect managerial performance.’ Therefore, these things are important for any managers to improve interpersonal skills:
- Verbal communication:
When talking about interpersonal communication, verbal communication comes first. Spoken skills are important for managers who are actually like team leaders. You need to be mindful of what you are saying and to whom you are speaking. You need to learn how to speak in the most concise yet convincing way possible.
You should speak so that everyone understands you, yet it does not feel like a long lecture. In other words, you need to be precise.
- Listening skills:
While learning how to speak effectively is extremely important to maintain a good relationship and atmosphere in the office, being a good listener is equally important. For communication to become complete, both the components should be there – listening and speaking.
Listening to someone with all your attention will show how much you care and how reliable you are. While listening, you can understand all the information and come up with a better solution.
- Ability to solve problems:
Being a manager of an organization means whenever an unexpected situation arises, how smoothly you can handle and solve it. Interpersonal communication skills come in extremely handy in any problem-solving situation.
You cannot build an empire single-handedly. Teamwork is important to achieve success and secure a safe position in the marketplace. Employees need to communicate and listen to each other to get to their goals.
- Body language:
Your body language, which is your attitude, gestures, and expression, determines many things. These things will encourage the employees to trust you. Body language gestures like making proper eye contact while talking, having a smile on your face while avoiding keeping your arms crossed will help you attain the trust of your employees.
How To Improve Interpersonal Skills For Managers?
To improve your communication skills, you need to focus on your communication skills and your ultimate goal of possessing great interpersonal skills.
- Find out the things you need to improve as a manager:
Before anything else, you need first to discover the areas that need improvement when it comes to communication skills. Then, start by working on them.
- Increase your observation power:
Just by observing you can learn a lot of things. You can observe and study your own co-workers and the colleagues whom you admire and take notes on how they like to be treated or how they communicate with one another.
- Increase your emotional intelligence:
You should be aware of your emotions and learn to control them effectively while you are in a group conversation with your team. Work on increasing your emotional intelligence quotient.
- Give your full attention to others:
You should always pay attention to what your co-workers are saying and doing. When you do so, you will seem very diligent and trustworthy. Try not to get distracted while someone else is talking with you.
Consequences of bad interpersonal skills:
Communication is the main aspect of the success of any organization. If the manager or the team leader has poor interpersonal skills, it will have an adverse effect on the members and affect the workflow of the company. Here are some of the consequences of poor interpersonal skills:
- Miscommunications and misunderstandings:
Poor interpersonal skills will lead to miscommunications and minute misunderstandings between the employees and managers.
- Irrelevant squabble:
Misunderstandings lead to conflicts that are utterly unnecessary and unrequired. Lack of communication will prevent the two parties from understanding each other’s perspective and lead to internal grudges and cold air.
- Losing trust:
It is a common notion that if there is no clear communication in an organization, there will be no space for factors like trustworthiness and respect.
Interpersonal skills do not comprise just learning how to speak. It comprises many more things like listening and building trust among people. So now there must be a clear idea of how interpersonal skills affect managerial performance? Right?